At Zevarsmith, every piece of jewellery is thoughtfully crafted with precision and care. Most of our products are made to order, ensuring exceptional quality and attention to detail. Please read our Refund & Exchange Policy carefully before placing your order.
Returns
As all our jewellery is made to order, we do not accept returns once an order has been delivered.
We encourage customers to carefully review the product description, specifications, dimensions, and size information before completing their purchase.
Refunds
We do not offer refunds for:
- Change of mind
- Incorrect size selected by the customer
- Personal preferences
- Colour variations caused by screen or display settings
- Minor handcrafted variations that do not affect the quality or functionality of the product
Refunds will only be considered in exceptional circumstances where Zevarsmith is unable to fulfil your confirmed order.
Exchanges
We accept exchanges only in the event of:
- Manufacturing defects
- Incorrect item received
- Product damaged during manufacturing
Exchange Eligibility
To qualify for an exchange, you must:
- Contact us within 48 hours of receiving your order.
- Provide your Order Number.
- Share a continuous unboxing video recorded from the moment the sealed package is opened, clearly showing the product and the issue.
- Provide clear photographs of the defect, if requested.
Email: support@zevarsmith.com
WhatsApp: +91 99988 20653
Important Information
- Exchange requests submitted without an unboxing video will not be accepted.
- The product must be unused, unworn, and returned in its original packaging with all tags, certificates, invoices, and accessories.
- Zevarsmith reserves the right to inspect the returned product before approving any exchange.
- If the exchange is approved, we will provide instructions for returning the item and dispatch the replacement at the earliest opportunity.
- Customers may be required to return the defective product before a replacement is issued.
Non-Exchangeable Items
The following items are not eligible for exchange or refund:
- Products showing signs of wear, misuse, or accidental damage.
- Jewellery damaged due to improper handling, chemicals, perfumes, moisture, or normal wear and tear.
- Customised or personalised jewellery.
- Orders placed with incorrect information provided by the customer (such as ring size, address, or contact details).
Order Cancellation
As most Zevarsmith products are handcrafted specifically for each customer, orders cannot be cancelled once production has begun.
If you wish to cancel your order, please contact us immediately after placing it. If production has not started, we will do our best to accommodate your request.
Our Commitment
Every Zevarsmith piece undergoes multiple quality checks before dispatch. We are committed to delivering jewellery that reflects exceptional craftsmanship and lasting quality.
If you have any questions regarding this policy or need assistance with your order, our customer support team will be happy to help.
Zevarsmith Customer Support
Email: support@zevarsmith.com
WhatsApp / Phone: +91 99988 20653