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Cancellation Policy

At Zevarsmith, every piece of jewellery is crafted with exceptional care and precision. Since most of our products are made to order, we request our customers to review their orders carefully before completing their purchase.

Order Cancellation

Customers may request cancellation of their order within 24 hours of placing it.

Cancellation requests received after 24 hours may not be accepted, as production, sourcing of materials, or order processing may have already begun.

To request a cancellation, please contact our customer support team immediately.

Cancellation Charges

If a cancellation request is approved within 24 hours of placing the order:

  • A processing fee of 10% of the order value or ₹500 (whichever is higher) will be deducted.
  • The remaining balance will be refunded to the original payment method within 7–10 business days, depending on your payment provider.

Orders That Cannot Be Cancelled

Orders cannot be cancelled once:

  • Production or manufacturing has commenced.
  • The order has been customised or personalised.
  • The order has been dispatched from our facility.

Cash on Delivery (COD) Orders

If Cash on Delivery (COD) is available for selected products or locations:

  • Zevarsmith reserves the right to request an advance payment before processing certain COD orders.
  • Any advance amount paid towards a COD order is non-refundable if the order is cancelled by the customer after confirmation or if the shipment is refused upon delivery.

Return to Origin (RTO)

If a shipment is returned to Zevarsmith due to:

  • Refusal to accept delivery
  • Incorrect or incomplete shipping address
  • Customer unavailable after multiple delivery attempts
  • Failure to receive the shipment within the courier’s stipulated time

the order will be considered Return to Origin (RTO).

RTO orders will not be automatically reshipped.

If you wish to receive your order after it has been returned to us, you may be required to:

  • Pay the applicable shipping charges (if any).
  • Complete full payment of the order (where applicable).
  • Confirm the correct delivery address.

Reshipment will be processed only after the required payment and confirmation have been received.

Cancellation by Zevarsmith

Zevarsmith reserves the right to cancel any order under circumstances including, but not limited to:

  • Product unavailability
  • Pricing or typographical errors
  • Payment verification issues
  • Suspected fraudulent or unauthorized transactions
  • Technical errors
  • Operational limitations
  • Circumstances beyond our reasonable control (Force Majeure)

If Zevarsmith cancels an order before dispatch, any eligible amount received from the customer will be refunded to the original payment method.

Refund Timeline

Approved refunds for eligible cancelled orders are generally processed within 7–10 business days.

The time taken for the refund to reflect in your account may vary depending on your bank or payment service provider.

Need Assistance?

If you have any questions regarding cancellations, please contact us:

Zevarsmith Customer Support

Email: support@zevarsmith.com

WhatsApp / Phone: +91 9773815525

We appreciate your understanding and thank you for choosing Zevarsmith, where every piece is thoughtfully crafted to order with care and precision.

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